FREQUENTLY ASKED QUESTIONS

SIZE GUIDE

ALL SIZES ARE UNISEX (MENS) UNLESS SPECIFIED IN THE DESCRIPTION. ALL PRODUCTS HAVE THEIR SPECIFIC SIZE GUIDES FEATURED AT THE BOTTOM OF THEIR PAGE.

SHIPPING AND HANDLING

THERE ARE TWO OPTIONS FOR NATIONAL UK DELIVERY, ROYAL MAIL STANDARD / ROYAL MAIL TRACKED AND SIGNED.

WE ALSO PROVIDE TWO METHODS OF WORLDWIDE SHIPPING, ROYAL MAIL STANDARD INTERNATIONAL DELIVERY & ROYAL MAIL INTERNATIONAL TRACKED AND SIGNED. WE CANNOT TAKE RESPONSIBILITY FOR PACKAGES SHIPPED USING STANDARD DELIVERY ONCE THEY HAVE BEEN SENT SO PLEASE SELECT THE TRACKED AND SIGNED OPTION IF YOU WISH TO TRACK YOUR PARCEL. 

SOME COUNTRIES WILL NOT QUALIFY FOR TRACKED AND SIGNED DELIVERY.

PLEASE ALSO BE AWARE OF INTERNATIONAL FEES THAT MAY APPLY IN YOUR COUNTRY WHICH ARE OUT OF OUR CONTROL. WE CANNOT REFUND ANY FEES THAT MAY OCCUR IN RETRIEVING YOUR PACKAGE.

EXCHANGES AND RETURNS

ALL SALES ARE FINAL. HOWEVER IF YOUR GARMENT IS DAMAGED PLEASE CONTACT US WITHIN 7 DAYS OF RETRIEVING YOUR PACKAGE. EMAIL IDLEMOONAPPAREL@GMAIL.COM AND INCLUDE YOUR ORDER NUMBER AND A PICTURE OF THE FAULT AND WE WILL SEND ANOTHER ITEM OUT / REFUND YOU. 

IF YOU HAVE ANY QUESTIONS ABOUT ANY OF THE GARMENTS BEFORE YOU PURCHASE PLEASE DO NOT HESITATE TO ASK US ON OUR INSTAGRAM / FACEBOOK PAGE. EQUALLY YOU CAN EMAIL US AT IDLEMOONAPPAREL@GMAIL.COM

PRODUCT CARE

WASH YOUR GARMENT INSIDE OUT ON A COLD WASH / HANG DRY. GRAPHICS CAN BE IRONED ON A MEDIUM / LOW HEAT. 

HOW ARE YOUR GARMENTS MADE?

OUR GARMENTS ARE ALL HAND SCREEN-PRINTED IN OUR STUDIO IN THE SOUTH OF ENGLAND. DUE TO THE HANDPRINTED NATURE, EACH GARMENT MAY DIFFER SLIGHTLY FROM THE IMAGES SHOWN BUT WILL NOT BE DETRIMENTAL TO THE DESIGN. WE USE ENVIRONMENTALLY FRIENDLY WATER BASED INKS FOR OUR GRAPHICS AS OPPOSED TO HARMFUL PLASTISOL INKS.

OUR DESIGNS ARE PRINTED ON ETHICALLY PRODUCES SWEATERS AND T-SHIRTS. IF YOU WOULD LIKE TO LEARN MORE ABOUT THE MANUFACTURING PROCESS PLEASE VISIT https://www.continentalclothing.com/home/about